"History": "5/11/98 9:31:46 PM Status changed by ADMIN to Closed\r\n\r\n5/11/98 9:21:11 PM Issue Created By KIMCHRIS\r\n5/11/98 9:21:11 PM Initial Status: Open\r\n5/11/98 9:21:11 PM Initial Priority: High",
"AccTime": 0,
"Hide": 0,
"Problem": "The power went off due to an electrical storm. When it came back on, the voice mail system did not work.",
"Solution": "Gave Troy the code to reset their system. Everything is working fine now."
},
{
"IssueId": 4,
"Issue": "I0000004",
"CategoryId": 19,
"OrganizationId": 21,
"CustomerId": 47,
"UserId": 22,
"ContractId": 12,
"LocationId": 26,
"StatusId": 5,
"PriorityId": 3,
"DateOpened": "05/13/98 15:20:58",
"DateClosed": "12/09/98 11:39:36",
"History": "12/09/98 11:39:36 AM Status changed by CBROOKS to Closed\r\n\r\n5/13/98 4:32:39 PM Priority changed by KIMCHRIS to Medium\r\n\r\n5/13/98 3:20:58 PM Issue Created By KIMCHRIS\r\n5/13/98 3:20:58 PM Initial Status: Open\r\n5/13/98 3:20:58 PM Initial Priority:",
"Notes": "5/13/98 4:39:30 PM Information added to Notes by KIMCHRIS\r\n\r\nPlease consider this issue.\r\n\r\n",
"AccTime": 0,
"Hide": 0,
"Problem": "Applications are running slowly and there is excessive disk activity.\r\n",
"Solution": "May need more memory. Upgraded memory to 64Meg. Problem resolved."
},
{
"IssueId": 5,
"Issue": "I0000005",
"CategoryId": 26,
"OrganizationId": 21,
"CustomerId": 47,
"UserId": 22,
"ContractId": 12,
"LocationId": 115,
"StatusId": 5,
"PriorityId": 3,
"DateOpened": "05/13/98 15:31:00",
"DateClosed": "05/13/98 16:30:00",
"History": "7/18/98 9:25:34 PM Status changed by ADMIN to Closed\r\n\r\n5/13/98 3:31:43 PM Issue Created By KIMCHRIS\r\n5/13/98 3:31:43 PM Initial Status: Open\r\n5/13/98 3:31:43 PM Initial Priority: Medium",
"AccTime": 0,
"Hide": 0,
"Problem": "The phone was left up against a window. The outside temperature reached 102 degrees. The phone warped from the heat..",
"Solution": "The outer case on the phone needs to be replaced. A replacement case is being shipped to Dave."
},
{
"IssueId": 6,
"Issue": "I0000006",
"CategoryId": 26,
"OrganizationId": 21,
"CustomerId": 47,
"UserId": 22,
"ContractId": 12,
"LocationId": 115,
"StatusId": 2,
"PriorityId": 3,
"DateOpened": "07/10/98 14:40:00",
"History": "5/13/98 3:33:14 PM Issue Created By KIMCHRIS\r\n5/13/98 3:33:14 PM Initial Status: Open\r\n5/13/98 3:33:14 PM Initial Priority: Medium",
"AccTime": 0,
"Hide": 0,
"Problem": "They have a new receptionist. She needs to be trained on how to use the system.",
"Solution": "Have asked Kim to call Dave to set up a training session."
},
{
"IssueId": 8,
"Issue": "I0000008",
"CategoryId": 17,
"OrganizationId": 24,
"CustomerId": 48,
"UserId": 22,
"ContractId": 1,
"LocationId": 1,
"StatusId": 5,
"PriorityId": 3,
"DateOpened": "12/09/98 11:45:09",
"DateClosed": "12/09/98 11:45:09",
"History": "12/09/98 11:45:09 AM Issue Created By CBROOKS\r\n12/09/98 11:45:09 AM Initial Status: Closed\r\n12/09/98 11:45:09 AM Initial Priority: Medium",
"AccTime": 0,
"Hide": 0,
"Problem": "Wants to know why item 12 on his bill is higher than last month.",
"Solution": "Told him there was a 5% rate increase in that service."
},
{
"IssueId": 9,
"Issue": "I0000009",
"CategoryId": 13,
"OrganizationId": 4,
"CustomerId": 14,
"UserId": 22,
"ContractId": 1,
"LocationId": 22,
"StatusId": 2,
"PriorityId": 4,
"DateOpened": "12/09/98 11:48:47",
"History": "12/09/98 11:48:47 AM Issue Created By CBROOKS\r\n12/09/98 11:48:47 AM Initial Status: Open\r\n12/09/98 11:48:47 AM Initial Priority: High",
"AccTime": 0,
"Hide": 0,
"Problem": "Leaking water fountain."
},
{
"IssueId": 10,
"Issue": "I0000010",
"CategoryId": 36,
"OrganizationId": 4,
"CustomerId": 20,
"UserId": 22,
"ContractId": 1,
"LocationId": 17,
"StatusId": 2,
"PriorityId": 3,
"DateOpened": "12/09/98 11:51:18",
"History": "12/09/98 11:51:18 AM Issue Created By CBROOKS\r\n12/09/98 11:51:18 AM Initial Status: Open\r\n12/09/98 11:51:18 AM Initial Priority: Medium",
"AccTime": 0,
"Hide": 0,
"Problem": "The room is too warm. With all the equipment being installed the air conditioning needs to be upgraded."
},
{
"IssueId": 11,
"Issue": "I0000011",
"CategoryId": 37,
"OrganizationId": 4,
"CustomerId": 24,
"UserId": 22,
"ContractId": 1,
"LocationId": 127,
"StatusId": 2,
"PriorityId": 3,
"DateOpened": "12/09/98 11:55:20",
"History": "12/09/98 11:55:30 AM Status changed by CBROOKS to Open\r\n12/09/98 11:55:30 AM Priority changed by CBROOKS to Medium\r\n\r\n12/09/98 11:55:20 AM Issue Created By CBROOKS\r\n12/09/98 11:55:20 AM Initial Status: \r\n12/09/98 11:55:20 AM Initial Priority:",
"AccTime": 0,
"Hide": 0,
"Problem": "Overhead light is flickering. Needs replacement."
},
{
"IssueId": 12,
"Issue": "I0000012",
"CategoryId": 38,
"OrganizationId": 4,
"CustomerId": 11,
"UserId": 22,
"ContractId": 1,
"LocationId": 129,
"StatusId": 5,
"PriorityId": 4,
"DateOpened": "12/09/98 11:59:24",
"DateClosed": "12/09/98 11:59:24",
"History": "12/09/98 11:59:24 AM Issue Created By CBROOKS\r\n12/09/98 11:59:24 AM Initial Status: Closed\r\n12/09/98 11:59:24 AM Initial Priority: High",
"AccTime": 0,
"Hide": 0,
"Problem": "Keeps getting run-time error 3044 when accessing parts database.",
"Solution": "Database was being locked exclusively by another user. Changed default startup so that database is shared.\r\n"
},
{
"IssueId": 13,
"Issue": "I0000013",
"CategoryId": 38,
"OrganizationId": 4,
"CustomerId": 16,
"UserId": 22,
"ContractId": 1,
"LocationId": 129,
"StatusId": 5,
"PriorityId": 4,
"DateOpened": "12/09/98 12:03:03",
"DateClosed": "12/09/98 11:59:24",
"History": "12/09/98 12:03:03 PM Issue Created By CBROOKS\r\n12/09/98 12:03:03 PM Initial Status: Closed\r\n12/09/98 12:03:03 PM Initial Priority: High",
"AccTime": 0,
"Hide": 0,
"Problem": "Keeps getting run-time error 3044 when accessing parts database.",
"Solution": "Database was being locked exclusively by another user. Changed default startup so that database is shared.\r\n"
},
{
"IssueId": 14,
"Issue": "I0000014",
"CategoryId": 28,
"OrganizationId": 45,
"CustomerId": 68,
"UserId": 22,
"ContractId": 1,
"LocationId": 115,
"StatusId": 5,
"PriorityId": 1,
"DateOpened": "12/09/98 12:39:30",
"DateClosed": "12/09/98 12:39:30",
"History": "12/09/98 12:39:30 PM Issue Created By CBROOKS\r\n12/09/98 12:39:30 PM Initial Status: Closed\r\n12/09/98 12:39:30 PM Initial Priority:",
"AccTime": 0,
"Hide": 0,
"Problem": "Wanted to know how change voice mail access password.",
"Solution": "Sent him an article from the knowledge base explaining how to do this.\r\n"